FAQ
Q: Q: 10. How can I contact customer support?
A: A: 📧 Email: info@sonaiporiyahandmade.com 📞 Phone: 08069409970
A: A: 📧 Email: info@sonaiporiyahandmade.com 📞 Phone: 08069409970
Q: 9. Do you offer refunds for shipping costs?
A: No, shipping fees are non-refundable, except when the return is due to a damaged or incorrect item.
A: No, shipping fees are non-refundable, except when the return is due to a damaged or incorrect item.
Q: 8. What should I do if I don’t receive my refund?
A: If your refund hasn’t been received after the processing period, Check with your bank or payment provider as processing times may vary. Contact us at [info@sonaiporiyahandmade.com], and we’ll assist you.
A: If your refund hasn’t been received after the processing period, Check with your bank or payment provider as processing times may vary. Contact us at [info@sonaiporiyahandmade.com], and we’ll assist you.
Q: 7. Which items are non-returnable?
A: Custom-made or personalized items, Items marked as Final Sale and Offer sale
A: Custom-made or personalized items, Items marked as Final Sale and Offer sale
Q: 6. Can I exchange an item instead of returning it?
A: We do not offer direct exchanges. If you want a different product, please return the original item and place a new order.
A: We do not offer direct exchanges. If you want a different product, please return the original item and place a new order.
Q: 5. What if I receive a damaged or incorrect product?
A: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
A: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.
Q: 4. How long does it take to get a refund?
A: Once we receive and inspect the returned item, refunds are processed within 3 business days and credited back to your original payment method.
A: Once we receive and inspect the returned item, refunds are processed within 3 business days and credited back to your original payment method.
Q: 3. Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect.
A: Yes, customers are responsible for return shipping costs, except in cases where the item is damaged, defective, or incorrect.
Q: 2. How do I request a return?
A: You can request a return by emailing us at [info@sonaiporiyahandmade.com] with your order number and reason for return. Our team will guide you through the process.
A: You can request a return by emailing us at [info@sonaiporiyahandmade.com] with your order number and reason for return. Our team will guide you through the process.
Q: 1. Can I return a product if I don’t like it?
A: Yes, we accept returns within 7 days of delivery, as long as the product is unused, unworn, and in its original condition with all tags and packaging intact.
A: Yes, we accept returns within 7 days of delivery, as long as the product is unused, unworn, and in its original condition with all tags and packaging intact.