Return/Refund Policy
Last Updated: 19-03-2025
At Sonaiporiya Handmade, we take great care in crafting our handmade products. However, if you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
We accept returns under the following conditions:
- The return request is made within 7 days from the date of delivery.
- The product is unused, unworn, and in its original packaging with all tags intact.
- Returns are not applicable for custom-made, personalized, or final sale items or Offer Sale.
2. How to Initiate a Return
To request a return, follow these steps:
- Email us at info@sonaiporiyahandmade.com with your order number and reason for return.
- Our team will review your request and provide return shipping instructions.
- Pack the item securely and send it to our return address.
📍 Return Address:
Sonaiporiyah Handmade
Udmari, PO Singari Madrassa,
Dist- Nagaon (Assam), IN
3. Return Shipping
- Customers are responsible for the return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure we receive the returned item.
4. Refund Process
- Once we receive and inspect your return, we will notify you of the refund approval or rejection via email.
- Approved refunds will be processed within 3 business days and credited to the original payment method.
- Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no extra cost.
6. Non-Returnable Items
- Custom-made or personalized items
- Items marked as Final Sale
- Offer Sales
7. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
8. Late or Missing Refunds
If you haven't received a refund after the processing period, please:
- Check with your bank or payment provider as processing times may vary.
- Contact us at info@sonaiporiyahandmade.com for assistance.
9. Contact Us
For any questions regarding returns and refunds, reach out to:
📧 Email: info@sonaiporiyahandmade.com
📞 Phone: 08069409970